Draft: these terms of sale are not yet in force and may change before publication.

Terms of sale

1. Seller

PlaybookHouse Sàrl, c/o ExpertFid & Audit SA, succursale de Lausanne, Rue de Bourg 27, 1003 Lausanne, Switzerland; UID CHE-123.123.128; VAT CHE-123.123.128 TVA. Contact: hello@playbookhouse.ch.

2. Products and prices

Handbook	CHF 39
Facilitator kit, one team of up to twelve	CHF 490
One line, licensed for a year	CHF 3,900

All prices are in Swiss francs and include Swiss VAT at the applicable rate. The price that applies is the one shown at the time of the order.

3. Delivery

Every product is delivered as a digital download. Nothing is shipped. The facilitator kit includes a written review of the team’s outputs, sent by email within five days of the working day.

4. What each purchase permits

• Handbook: personal use by the buyer.
• Facilitator kit: use within the buyer’s organisation, to run the working day with one team of up to twelve.
• Line licence: use of the handbooks and facilitator kits of the licensed line by the organisation’s own staff for twelve months from the date of the invoice, including the playbooks of the line published during that period.

No purchase permits reselling, publishing or passing the material to anyone outside the buyer or the buyer’s organisation.

5. Right of withdrawal

Swiss law gives no general right of withdrawal for purchases made at a distance. A buyer who is a consumer resident in the European Union may have one under the law of that country; where that applies, the buyer is told before ordering that the digital content is supplied immediately and that the right is lost once the download begins. A buyer acting for a business has no right of withdrawal.

If a file is defective or cannot be opened, write to us: a complaint is acknowledged within five business days and resolved within thirty, by replacement or refund.

6. Delivery, and who sells

The seller is PlaybookHouse Sàrl, identified in the imprint. A handbook or a kit is delivered as a download link at the moment the payment is confirmed, and the invoice is issued to the address given. Until the checkout opens, orders for the kit and the licence are taken by email and invoiced; the payment of an invoice is collected by bank transfer to the account named on it.

6. Governing law

These terms are governed by Swiss law. The place of jurisdiction is Lausanne, subject to the mandatory rules that protect consumers.